PRIVACY STATEMENT

COPE NC has invested heavily in a secure, online communication environment. Communication between you and the Counselor is done via a secure Internet connection and not through an email system. All patients create their own secure portal with their email address and password. Likewise, counselors will have their own secure portal to access.

A valid email address is required in order for us to notify you that a counselor has responded to your most recent message. Your email address will also be used when scheduling an appointment for a telephone, live chat, or video session. The email does not contain the counselor's message, nor does it contain any reference to the topic of discussion. The email will merely state that you have received a message and it can be viewed at your secure portal.

Additionally, neither your Commander nor anyone else at the North Carolina National Guard will know that you are accessing mental health services. The only exceptions are: you become suicidal, you become homicidal, or your situation escalates to a point where you need immediate in-person counseling.